Last updated: March 2025

This privacy policy explains how SMO bv collects, uses and protects personal data when you visit our website or contact us.

Who is responsible?

SMO bv is responsible for processing your personal data.

SMO bv
Nieuwendorpe 14
9900 Eeklo
Belgium

E-mail: info@smo.be
Telephone: +32 9 219 93 85
Company number: BE 0439.631.292

What data do we collect?

Via contact forms

When you fill in a contact form, we collect the data you enter yourself: name, e-mail address, telephone number and your message. We use this data exclusively to answer your question or process your request.

Legal basis: legitimate interest (follow-up of commercial requests) or performance of a contract.

Via e-mail and telephone

When you contact us by e-mail or phone, we store the content of that communication to handle and follow up on your query.

Legal basis: legitimate interest or performance of a contract.

Automatically via the website

When you visit our website, we automatically collect technical data via cookies and similar technologies. See the ‘Cookies’ section below.

Cookies

Our website uses cookies. These are small text files stored on your device.

Necessary cookies

These cookies are necessary for the website to function. For example, they remember your cookie preferences. You cannot disable these cookies.

Analytical cookies

We use Google Analytics to understand how visitors use our website. This data is anonymised and is not linked to your identity. You can refuse these cookies via the cookie banner.

Marketing cookies

We use the Facebook Pixel to measure the effectiveness of our ads. This cookie is only set if you give your consent.

You can change your cookie preferences at any time via the cookie banner at the bottom of the website.

How long do we keep your data?

  • Contact forms and emails: maximum 2 years after the last contact, unless a customer relationship is established.
  • Customer details: 7 years after the end of the customer relationship (legal retention obligation).
  • Analytical data: anonymised, not traceable to individuals.

Who do we share your data with?

We only share your data with:

  • Processors who work on our behalf (such as our hosting provider and email service), with whom we have processor agreements.
  • Authorities when we are legally obliged to do so.

We never sell your data to third parties.

Your rights

Under the General Data Protection Regulation (AVG/GDPR), you have the following rights:

  • Insight: you may request what data we hold on you.
  • Correction: you may have incorrect data corrected.
  • Removal: you may ask for your data to be deleted.
  • Limitation: you may ask to temporarily restrict processing.
  • Objection: you may object to certain processing operations.
  • Portability: you may request your data in a common format.

To exercise these rights, please contact us at info@smo.be. We will respond within 30 days.

Not satisfied with how we handle your application? Then you can complain to the Data Protection Authority:

Data protection authority Rue du Printing Press 35 1000 Brussels www.gegevensbeschermingsautoriteit.be

Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse. Our website uses a secure connection (HTTPS).

Changes

We may update this privacy policy. You will always find the most recent version on this page. In case of important changes, we will inform you via the website.

Questions?

Do you have any questions about this privacy policy or how we handle your data? Please contact us via info@smo.be.